FAQ
uglyBROS USA
uglyBROS USA is made in South Korea. uglyBROS USA became the industry standard and leader in protective motorcycle pants by creating sleek fashionable styles with high quality materials and motorcycle features.
GULLINBURSTI is a sister brand that was created with the same foundation as uglyBROS USA, to provide casual looking motorcycle protective gear.
ORDERS & PAYMENT
It takes an average of 1 business day to recieve a response. Our customer service team works Monday-Friday.
Yes you can! Sign in to your account by clicking HERE!
If your order has already been fulfilled, we are unable to make any changes to your order as it is already on its way to you. You can request an exchange or return once you recieve your order via our Returns & Exchange Portal
International taxes and duties charged by each country are the responsibility of the customer.
SHIPPING
Yes, We ship worldwide, excluding select Countries. International customers may choose between flat rate promotional shipping or DHL.
All orders are processed within 1-2 business days, excluding special order products. Transit times may vary depending on location and carrier.
During sale and holiday seasons, order processing time may vary.
If your tracking shows delivered but you have not recieved your order please reach out to sales@uglybrosusa.com
RETURNS & EXCHANGES
Click here to view our full Returns and Echange Policy
Login to your account or visit or Returns & Exchange Portal to start your Return/Exchange.
We have a strict Returns and Exchange Policy to insure the highest quality of products, but we do understand that special circumstances can happen. If you are unable to start your return or exchange via our portal please reach out to sales@uglybrosusa.com for further assistance.
PRODUCT
All of our products with the suffix "-K" comes with an abraision resistant liner.
The FEATHERBED is our flagship model that has a classic jean silhouette while the GUARDIAN features a quilted design on the thigh.
The MOTORPOOL series features two cargo pockets with button closures for extra storage while the others do not.
Sign up for our Email List for all updates on products and inventory!
If the product you are interested in shows special order, please reach out to sales@uglybrosusa.com to start initiate a preorder.
OTHER
Yes we do! You can find our Gift Cards here!
If the product was made in China or sold/shipped from China it is most likely a counterfeit product. Our products are made in South Korea and shipped from the US and sometimes Korea.